Payments Shipping and Delivery Return Policy Privacy Statement
Guarantee
We at Great American Antiques take the utmost care to represent our merchandise fairly and accurately, including descriptions of any known damage to each and every item. Notwithstanding, we are in the business of buying and selling antiques, which generally assumes that products will show varying degrees of wear. These characteristics are to be expected with antiques and may not necessarily be pointed out unless present to an unusual extent, given the type of item.
Please be aware that merchandise presented on this site is also available for sale in our retail store. Accordingly, we endeavor to revise our site regularly and to combine the site activity with that of our “brick and mortar” storefront, resulting in up-to-date availability of merchandise.
We are confident in our ability to offer quality merchandise at reasonable prices, as well as excellent and timely customer service. We are new to the World Wide Web; your patience and understanding are greatly appreciated as we map out policies and procedures suitable for such an environment.
Payments
We accept Visa, MasterCard, American Express and Discover by telephone, fax, or email. For your convenience, we also accept checks and money orders by mail. For payments by check, merchandise will be shipped after a 10-day processing period.
Shipping, Delivery and Pick-ups
Prices listed do not include shipping and handling or delivery charges. Please call for a quote on item(s) of interest. We are currently developing affiliations and policies regarding shipping and delivery of merchandise. Of course, our customers are always welcome to pick-up merchandise, providing an opportunity to see our store and say hello. Otherwise, if you are unable to take advantage of this option, we offer the following alternatives:
- We provide packing and shipping services for all items, from dainty figurines to ornate dining room sets, including blanket wrapping and/or crating when necessary. Call, fax, or email for a quote. You can also get a quote from one of the following websites:
www.fedex.com
www.usps.com
www.ups.com
- We offer in-house delivery for selected items to limited locations. Please call, fax, or email for information.
- When possible, we are happy to accommodate our customers who prefer to use their own shipping/delivery company or who simply have general shipping requests. Please let us know if you would like specialized service.
Return Policy
In understanding the nature of the antique trade and the limitations imposed by electronic commerce, we have implemented a return policy for your benefit.
Should you feel dissatisfied with your purchase for any reason, we will allow the item(s) to be returned for refund or store credit within 5 days of the confirmed delivery date. The following conditions apply:
- Within five days of confirmed delivery, we must be notified in writing of intent to return merchandise.
- Merchandise must be returned immediately to Great American Antiques, completely and in the exact same condition as when it was shipped out.
- Return shipping costs will be the responsibility of the customer and a 15% restocking fee will apply to all returns.
Our in-store policy is “No Returns or Exchanges – All Merchandise Sold As-Is.” However, because we realize that our website patrons are not privy to the hands-on approach to sizing up merchandise, we have included the above return policy for your satisfaction. Again, we aim to represent all our merchandise with the utmost care so as to ensure the satisfaction of our customers. By doing so, and by responding to information inquiries and/or requests for additional photographs, we hope to avoid the need for returns as much as possible.
Privacy Statement
As always, Great American Antiques maintains a stringent privacy policy. All information submitted by our customers is used solely for correspondence and transactions pertaining to orders and inquiries. Subscribing to our mailing list will generate e-mails from Great American Antiques only, providing current shipment information as well as any special products or promotions we may have. To unsubscribe at any time, simply select that option.
We strive to protect our customers from uninvited solicitation. Under no circumstances will we release customer information in any manner to any person or group, whatsoever. Also, the ultimate destruction of our customers’ personal information is absolute.
Great American Antiques is committed to safeguarding your privacy online and employing technology that gives you the most powerful and safe online experience. Great American Antiques will never intentionally disclose individually identifiable information about its users to any third party without first receiving that user’s permission.
This policy applies specifically to your name, email address, phone number, and any other individually identifiable information.
We recognize and respect your need for privacy and security as you visit our site. When you visit our site to view any pages, read product information, or use our on-line calculators and tools, you do so without telling us who you are and without revealing any personal information. While we do not collect identifying information about visitors to our site, we do use standard software to collect information for the strict purpose of tracking activity on our site. This allows us to better understand how many people use our site and which pages and features are most popular. The only information we normally collect and store is:
The name of your Internet service provider.
The web site that referred you to us (if any).
The date and time the pages were accessed.
The page or pages you requested.
There are instances where you may elect to provide us with personal information.
We collect nonpublic personal information about you from the following sources:
1. If you fill out one of our feedback or request forms or send us email, you are transmitting the information that appears to you in the form or the message. This will typically include information like your name, mailing address, email address, the kind of request you are making, and any other information necessary to fulfill your request. You never transmit personally identifying information that you do not enter yourself. And this is always your option; this information cannot be collected unless you specifically elect to send it to us. This information is used internally only for the purpose of fulfilling the request or for contacting you directly and is not given or sold to any other organization, except as permitted by law.
2. Information about your transactions with us, our affiliates, or others; and
3. Information we receive from a consumer reporting agency.
We restrict access to nonpublic personal information about you to those employees who need to know that information to provide products or services to you. We maintain physical, electronic, and procedural safeguards that comply with federal standards to guard your nonpublic personal information.
When you submit personally identifying information via one of our application forms, that information is also encrypted, or scrambled, by your browser before it is transmitted back to our web site. This effectively prevents anyone from intercepting and reading any personal information about you. Note that this encryption does not take place if you send us email or use our feedback form, but only when you use your web browser with one of our site's application forms.
We hope you find our website useful and informative and are always willing to answer questions and receive suggestions. If you have either, please e-mail the webmaster at Info@greatamericanantiques.com. Thank you.
* We reserve the right to change our privacy policy. A revised policy statement will only apply to data collected subsequent to its effective date. Any revisions will be posted at least 30 days prior to its effective date.
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